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Refund & Return Policy

Home / Refund & Return Policy
Home / Refund & Return Policy

At Mawa Collection, every outfit is carefully custom-made according to customer specifications. Due to the personalized nature of our products, please review our Return & Refund Policy before placing an order

1. Customized Products

  • All customized dresses, including baby girl dresses, mother dresses, baby abayas, and mother abayas, are non-returnable and non-refundable.
  • Once an order is confirmed and production has started, it cannot be cancelled or refunded.

2. Manufacturing Defects or Errors

  • In the rare case of a manufacturing defect or an error from our side, customers must inform us within 48 hours of receiving the product.
  • Clear photos or videos must be provided as evidence.
  • After verification, we will offer a repair, replacement, or suitable resolution, depending on the issue.

3. Size & Measurement Responsibility

  • Customers are responsible for providing accurate measurements.
  • Refunds or returns will not be accepted for size or fit issues resulting from incorrect measurements provided by the customer.

4. Color & Design Variations

  • Minor differences in color, fabric texture, or embroidery may occur due to lighting, screen resolution, or fabric availability.
  • Such variations are considered normal and do not qualify for refunds or returns.

5. Shipping & Courier Issues

All designs, images, logos, and content belonging to Mawa Collection are the exclusive property of the brand and may not be copied, reproduced, or used without permission.

6. Communication

For order inquiries, customization details, or support, customers can contact us through:

  • info@mawacollection.com
  • +92 343 8919941
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